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Home > FAQ
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F.A.Q.
Why is this site called Jump4Toys when your store is called Try And Buy?
How long have the Try and Buy Toy Stores been “on the scene?”
How are Jump4Toys.com and its philosophy different from other toy web sites?
What is your method of shipping, and when can I expect to receive my package?
Is shopping at Jump4Toys safe and secure?
What happens if an item is not available?
I'm having trouble ordering – what should I do?
What is your cancellation policy?
What is your return policy?
Do you accept shipments to post office boxes, or international orders?
What is your privacy policy?
Why is this site called Jump4Toys
when your store is called Try and Buy?
Try and Buy is an ideal name for our physical stores, because we always give our customers the opportunity to experience their selections “hands on” before completing a purchase. This is obviously not true of an online purchase, although our unconditional guarantee assures your complete satisfaction with anything you purchase from us on the Internet. We wanted to create a playful, “joyful” online presence – hence, “Jump4Toys”.
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How long have the Try and Buy Toy Stores been “on the scene?”
Try and Buy first opened its doors in 1974 and has been in continuous operation since then.
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How are Jump4Toys.com and its philosophy different from other toy web sites?
The answer comes down to one word: Service. Jump4Toys.com has been created as an alternative to both the impersonal toy superstores and the come-and-go online start-ups that simply cannot provide the level of service, peace-of-mind and guaranteed satisfaction that we do.
More than just a web site and fulfillment center, Jump4Toys.com is backed by the decades-long history, expertise and sensitivity of our discriminating staff, which lovingly reviews, screens and recommends the selections on this web site.
Our staff is available to you by phone – toll-free at 1-800-672-6368 – to personally answer questions, help you make selections, help you plan theme parties and goodie bags, help you with all manner of special situations, and assist you in getting items that are not on the site.
This site offers products organized by category and an uncommonly comprehensive search capability, including by the usual age and gender, but also by the personality of the recipient.
In short, the design of this site, and our passionate customer support, get you the “right thing” every time!
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What is your method of shipping, and when can I expect to receive my package?
Most in-stock orders ship UPS ground, the next business day. Orders shipped with the 48 contiguous states should arrive within 3-10 days from the day it ships from our warehouse. Orders placed on the weekend will ship the following business day (unless it is a National holiday). Special arrangements for Next Day, Second Day and 3rd Day Select shipping can be made by calling our toll-free number, 1-800-672-6368. For more information and rates, go to our Shipping
Policy.
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Is shopping at Jump4Toys safe and secure?
Yes. Jump4Toys.com uses state-of-the-art security procedures and guarantees that you will not be charged if fraudulent use is made of your credit card when you order from this site. For details of this policy, go to Customer
Service.
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What happens if an item is not available?
If the item is temporarily unavailable, Jump4Toys will get it for you. If it is permanently unavailable, we will suggest alternate selections.
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I'm having trouble ordering – what should I do?
Call our customer service department, toll-free, at 1-800-672-6368, for personal assistance.
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What is your cancellation policy?
You may cancel an order anytime prior to shipping. Unfortunately, we are not able to cancel an order once it has been shipped.
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What is your return policy?
If you are not satisfied for any reason, you may return any merchandise purchased
from Jump4Toys.com within 30 days of receipt of your shipment for a full refund
or replacement.
For more information and instructions, see our Return
Policy.
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Do you accept shipments to post office boxes, or international orders?
We do not ship to PO, APO or FPO Boxes.
This site does not accept international orders at this time. In certain situations, it may be possible to make special arrangements by calling Customer Service, toll-free, at 1-800-672-6368. All orders are payable in U.S. dollars.
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What is your privacy policy?
We are the owner and operator of this website. We will not sell or share information to any other third parties.
The personal information you enter during registration and or during checkout is stored in My
Account. You can access “My Account” to add or change your information at any time.
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